Terms & Conditions

Welcome to X INTIMA. We have prepared these Terms and Conditions to ensure that you understand your rights and obligations and that your experience on our website, xintima.com. Please read the Terms and Conditions displayed before using the xintima.com website. The access to and use of this website as well as the purchase of products on xintima.com are based on the assumption that these Terms and Conditions have been read, understood, and accepted by you. This website is owned and operated by TEN MAGAZACILIK A.S. whose mailing address is Yesilce Mahallesi Aytekin Sokak, 18 – Kagithane/Istanbul – Turkey.

X INTIMA may modify these Terms and Conditions at any time. Therefore, the customer is asked to accept the Terms and Conditions in force at the time of purchase.

Privacy Policy

We recommend that you read the Privacy Policy which also applies if users access xintima.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes xintima.com collects and uses your data.

International Property Rights

X INTIMA acts in full respect of the industrial and intellectual property rights held by it and third parties, as well as the laws, regulations and conventions, also in the European Union and/or international context, for the protection of such rights. 

Unless otherwise noted, all pages and fashion designs displayed on the xintima.com are: Copyright © 2020 X INTIMA. All rights reserved. 

All designs and content featured on xintima.com, including navigational buttons and images, artwork, graphics, photography, text, and the like, and all rights therein, including copyrights, trademarks, trade dress, and/or other intellectual property, are owned, controlled, or licensed by X INTIMA. You may not modify, publish, transmit, create derivative works, or in any other way exploit any of X INTIMA’s copyrighted works without first obtaining our written consent.

X INTIMA® is the registered trademark of TEN MAGAZACILIK A.S. in Turkey and other countries. All products, trademarks, trade dress in xintima.com are property of X INTIMA, and the use thereof without the express written consent is strictly prohibited. 

X INTIMA acts in full respect of the industrial and intellectual property rights held by it and third parties, as well as the laws, regulations and conventions, also in the European Union and/or international context, for the protection of such rights. 


This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in any way. You agree that you will not attempt to interfere in any way with the operation of the xintima.com, that you will not transmit any virus or worm to the website, that you will not use any spider, robot or any other automated mechanism to access xintima.com and/or its servers or systems, and that you will not engage in flooding, spamming, mail-bombing, crashing or otherwise sending an unsolicited email to other users of the xintima.com.

Third-Party Links

In an attempt to provide increased value to our visitors, X INTIMA may choose various third-party websites to link to from xintima.com. However, X INTIMA has no control over these linked sites, all of which have separate privacy, security, and data collection practices, independent of xintima.com. X INTIMA has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk. 

Product Orders

X INTIMA.com assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian. It is agreed at the time you place an order you intend to enter into a contract with TEN MAGAZACILIK A.S. Orders may be placed in English via xintima.com. You must provide a valid email address to which required information, and information concerning the order will be sent. 

X INTIMA reserves the right to modify the limits for the quantity and/or types of products that may be purchased via distance sales, at any time. You are responsible for selecting the articles of your interest. The shopping bag and the payment summary are sent to you following completion of the purchase include a description of the products ordered, including measurements and sizes (where applicable), and a digital photograph allowing a correct representation of the products available on xintima.com.

Pricing Policy

The default currency of xintima.com is USD DOLLAR( $ ). However, you can select and complete your payment in EURO ( € ), or Turkish Lira (TRY) and the prices will be subject to change based on the exchange rates applicable at the date of payment.

The price of each product on xintima.com does not include VAT and is displayed before the completion of the order.


Although X INTIMA takes all appropriate measures to ensure the products shown on xintima.com faithfully represent the original products, certain variations are possible due to your computer’s technical characteristics and color resolution. Consequently, X INTIMA does not guarantee the graphic representation of any monitor’s display will be accurate.

Correction of Errors & Inaccuracies

X INTIMA endeavors to present the most recent, most accurate, and most reliable information on xintima.com at all times. However, all the information is provided “as is” without any express or implied warranties. 

If any product on xintima.com is listed at an incorrect price or information due to typographical errors or inaccuracies, X INTIMA reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). X INTIMA shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price.

Conditions of Payment

 Your order and credit card details are safe and secure. All personal and credit card information provided to the website is secured using 3D Secure Technology, an encryption protocol that protects data as it travels over the Internet. At this stage, we can only accept payments using the methods stated in the payment options section of the site.

Payment of the product prices and relevant shipping costs must be made by following the procedures indicated during checkout. The price for the purchase of products and the corresponding shipping costs, as indicated in the purchase summary, will be charged to your current account at the moment of the purchase. 

X INTIMA is responsible for securely storing and automatically processing order data including credit card information. For payment, you must confirm on xintima.com that you are the cardholder and that the name indicated on the credit card is yours, providing the credit card number, expiration date, and security code indicated on the card. Upon completing the order, your bank may request confirmation of the data entered and that the credit card used has not been reported lost or stolen. This authorization is not a debit. If for any reason, the amounts due cannot be debited, the sale won’t be completed.

Customs & Import Duties

You have the option to pay duties & taxes upfront by selecting “DDP” (Delivered Duty Paid) during checkout, which means you won’t have to pay any additional fees at the time of order delivery.

Duties & taxes charges are based on the sales tax applied by your delivery country for purchases coming from Turkey, duties charged for processing by your delivery country, and the classification of that merchandise following a harmonized system. Duties & taxes will be automatically calculated into your final order total during checkout. Duties & taxes charges are non-refundable. 

If DDU (Delivery Duty Unpaid) is selected, as the recipient, you are liable for all the import duties, customs, and local sales taxes levied by your delivery country. The payment of these is necessary to release your order from customs on arrival. Please note, we are unable to guarantee the cost of fees upon delivery. If the duties & taxes charges are not paid, the order will be returned to the X INTIMA warehouse and the customer will not be refunded any of the shipping charges.

A standard 8% KDV will be applied to all orders shipped to Turkey.


X INTIMA ships worldwide and provides Standard and Express shipping options. All orders are sent by UPS  or Aramex all of which require a signature. 

Delivery time starts one business day after the date of the order. All orders are processed and shipped from Monday through Friday, at the following times: 9:00-18:00 (GTM+3). We do not process or ship orders on Saturday, Sunday, and Turkish holidays. All the items are shipped from X INTIMA’s warehouse: Yesilce Mahallesi Aytekin Sokak N: 18 – 34418 Kagithane, Istanbul- Turkey.

You will be notified if an item is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available you will be billed for each.

In case you are not present at the delivery address at the delivery time and the person at such an address does not accept the delivery, X INTIMA’s obligation in this regard shall be deemed as fulfilled. If the product will be delivered to a person other than the recipient, X INTIMA shall not be responsible for such a person not taking the delivery. In these situations, all losses arising from the late receipt of the product as well as all expenses arising due to the product waiting for receipt at the courier company and/or delivered back to X INTIMA shall belong to the customer.

Returns & Refund

X INTIMA seeks the complete satisfaction of its clients, offers an exchange or returns within 14 (fourteen) days from the delivery date of the items to the customer.

If you not entirely happy with your purchased item, claims for returns and refund must be made in the following way: Claims concerning possible returns or refunds of goods must be unworn, unwashed merchandise, with all labels intact and where relevant hygiene straps must be in place. Before requesting a return please make sure the products comply with our return conditions.

You can ship your returns to the X INTIMA’s warehouse with a shipping service of your choice and the return shipping and customs fee and duties will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. X INTIMA cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. We therefore highly recommend that you choose a shipping service that permits you to trace the delivery at any time.

According to our company policy, we do offer exchanges. Orders can be exchanged for different colors and sizes, according to stock availability. All items in the Sale section are non-refundable. Any item(s) marked as final sale are not eligible for refunds, store credit, or exchange. 

After the package reaches our warehouse, allow us around 2 or 3 business days to verify the integrity of the items. Once your return has been accepted, the refund process will be issued as soon as possible to the card used in the original purchase, in the same currency.

Our reimbursement process takes between 3 and 10 business days to be completed. The time the credit will be restored in your account depends on your banking procedures.

Please note that we do not refund original or return shipping costs. In the event you return item(s) from an order that was qualified for free shipping, a shipping fee will be deducted from your refund.

In case that the refund is made in a currency other than Dollars, the refund amount shall be subject to change based on the exchange rates applicable at the date of refund. The customer agrees, declares, and undertakes that it shall not make any claim for any difference between the amount paid and the refund amount due to such reason.

For any enquiries please contact us at [email protected]

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